Guide to instructing PBS

Use our interactive CRM to send instructions and monitor cases.

Parkinsons Ltd > Services > Guide to instructing PBS

Register

Instruct

Monitor

Communicate

Register

Go to Client’s Login at the top of this page.
Register yourself
Once registered log in with your username and password.

Instruct

Choose the instruction you require and complete the online form.
You will receive an email confirming your instruction.
For CRAR instructions the 7 day notice of enforcement will be sent to your tenant the same day, providing the instruction is received before 3pm.
For instructions received after 3pm the notices will be sent the following working day.
Notices of enforcement are sent by email and by first class post.
Should an emailed notice be returned undelivered (bounced) we will contact you immediately for a correct email address. This will not affect the timing of the CRAR process.
For clients with multiple instructions we can supply a template which when completed uploads directly onto our system, saving lots of time Please call to request an instruction template.

Monitor

View the progress of your case in the ‘notes’ tab at the top of the page. Notes are updated in real time and include full details of each stage of the process and details of payments received and remitted.

Communicate

You will receive emailed updates whenever we update your case.
Add instruction notes yourself at any time and we will be alerted to an update.

Once your instruction is received the CRAR process will begin. PBS will handle everything keeping clients updated at every stage.

Some clients prefer that we check with them before attending on the when the 7 day period expires without payment. If this is something you require please inform us at the instruction stage and we will communicate before attending. Otherwise we will send an agent on the 8^th day.

Different Scenarios with the 7 day Enforcement Notice

1. Tenants are instructed on the Notice to make payment to PBS.

Should a tenant pay directly to you within the 7 day period, please inform us to stop any further action under CRAR. There will be no charge to you.

2. Tenants are instructed on the Notice to pay a compliance stage fee of £75 to PBS.

Should a tenant pay this directly to you, please forward this fee on to PBS.

3. Tenant pays PBS within 7 days

Payment will be sent to you electronically as soon as cleared funds are received.

4. Tenant phones PBS to request an instalment plan

PBS will always ring or email you for authorisation before entering into any agreements with tenants.

What happens after the 7 day period

If the rent remains unpaid on the 8^th day we will allocate an enforcement agent to attend to ‘Take Control of Goods’, unless you have specifically requested that we liaise with you prior to doing so.

How will you know what is happening

You will receive confirmation from PBS by email that an agent has been allocated.

How does taking control of goods work

Once an agent attends the premises they will either collect payment in full or arrange a payment plan to clear the arrears, subject to your approval. The agent will take control of goods for the duration of the payment plan by completing a controlled goods agreement.

Cost structure – all costs are subject to VAT, but who pays depends on whether the landlord is registered in the UK for VAT. Where the landlord is registered the landlord must pay the VAT element. Where the landlord is not registered the tenant must pay the fee and the VAT.